Support
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Contact the staff
Report gameplay, top-up or account problems with your account name, character name, the time it happened and a screenshot. Staff never ask for your password or security code.
Staff contact channels are announced on the News page
Frequently asked questions
I paid but the cash has not arrived
Cash is added once the payment is confirmed. Check the top-up history on “My account”. If it says “Cash added”, log out of the game and back in once.
I forgot my password
Go to “Forgot password” (/forgot): reset it yourself with your registered e-mail and 8-digit security code. Without a security code, contact the staff with your account and e-mail; they send you a one-time reset link.
What is the security code?
An 8-digit number the game asks for before important actions such as dropping, selling or trading items. Set or change it on “My account”.
Can I play on my phone?
Yes: open the play page in your browser, or get the app from the Downloads page.